Frequently Asked Questions
Everything you need to know about ORS Hair Care products and your shopping experience.
What is the typical shipping timeline for my order?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping varies by destination.
Do ORS Hair Care products contain sulfates or parabens?
Many of our collections, such as the Olive Oil and Curls Unleashed lines, offer sulfate-free and paraben-free options. Please check the individual product labels for specific ingredient details.
What is your return policy for opened products?
For hygiene and safety reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or incorrect item, please contact our support team immediately.
Are ORS Hair Care products safe for color-treated hair?
Yes, most of our moisturizing and strengthening products are formulated to be gentle enough for color-treated and chemically processed hair.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.